• Session Duration: Individual therapy sessions are structured for 45 minutes, while couple therapy sessions are structured for 60 minutes.

• Time Extensions: Therapy sessions are charged based on the time taken. Any extension beyond the initial 45 or 60 minutes will attract extra charges for every 15-minute increment.

• Late Arrivals: In the event of a late arrival, the session will only be conducted within the remaining scheduled time, provided the arrival is within the first 30 minutes. Arrivals beyond 30 minutes will be classified as a No-Call, No-Show, as sessions shorter than this are clinically unproductive. No time extensions will be provided.

• Emergency/Last-Second Sessions: Last-minute emergency sessions can be arranged strictly based on the availability and comfort of the therapist. These sessions will be provided on request and will be double charged

• To encourage consistency in the therapeutic process, multi-session packages are strictly time-bound. Validity is calculated in calendar days from the date of purchase. Unused sessions will automatically lapse after the expiration date.

Note: Certain treatment options and group sessions may only be available as packages. If these are not utilized within their specified timeline, or if a client discontinues treatment, standard package rules apply and no refunds will be issued for remaining sessions.
 

3-Session Package - Validity 25 Calendar Days

5-Session Package - Validity 45 Calendar Days

• Standard Notice: We require a minimum of 24 hours' notice for any cancellations or rescheduling requests to ensure fairness and respect for everyone's time.

• Late Cancellations: Sessions canceled or rescheduled with less than 24 hours' notice will incur a 50% cancellation fee.

• No-Call, No-Show: Failing to attend a scheduled appointment without prior notification, or arriving 30 minutes late, is considered a full cancellation and will result in a 100% charge.

• Advance Payment: All individual sessions and packages must be paid for in advance.

• Refund Eligibility: In the event of a cancellation initiated by our clinic, a full refund will be processed within 7 working days.

• Non-Refundable Scenarios: No refunds will be provided for cancellations or rescheduling initiated by the client. Furthermore, no refunds are applicable for sessions that remain unutilized within the specified package duration, or upon discontinuation of a package.

• Operational Flexibility: CINQ IN retains the absolute right to terminate treatment, offer an alternative therapist or professional, modify clinic timings, or change service charges at any time it deems fit, without prior notice. The clinic maintains full autonomy in its operations and is not bound by the specific scheduling demands of clients.

• Service Outages & Interruptions: CINQ IN and all of its sister ventures are not responsible for any outages, delays, or interruptions of service due to circumstances that are not reasonably, or with regular effort, under our control (e.g., severe weather, internet or power failures, or other unforeseen disruptions).

• Zero Tolerance for Hostility: CINQ IN maintains a strict zero-tolerance policy for hostile, aggressive, or problematic behavior. Any client exhibiting such behavior will be removed from the premises by whatever means necessary and reported to the authorities. Treatment will be terminated immediately, and no refunds will be issued.

• Substance/Intoxication Policy: To ensure the safety of our professionals and the efficacy of therapy, any session will be immediately canceled without a refund if a client arrives under the influence of alcohol or non-prescribed intoxicating substances.

• Digital Recording Prohibition: Audio or video recording of therapy sessions by clients without prior written consent from the clinic is strictly prohibited and is grounds for immediate termination of treatment. If written consent is granted, recordings must only be used within the context provided by the therapist; they shall not be shared, published, or used independently

• No Advice Outside Sessions: Therapeutic advice, counseling, or clinical evaluations will not be provided outside of scheduled sessions.

• Administrative Use Only: All text, email, or digital communication between sessions must be strictly limited to administrative and scheduling inquiries.

• Personal Details & Confidentiality: Personal contact details of our professionals will not be shared. If any casual communication occurs, it shall not be used for therapeutic purposes.

• Working Hours: Therapists and professionals will not engage in or respond to client communications outside of their designated working hours.

• Anonymized Research: By availing of our services, you consent to the use of your data for research and educational purposes. All identifying data, including your name and contact numbers, will be completely removed to maintain strict confidentiality.

• Mandatory Reporting Exceptions: Confidentiality will be broken if there is a risk of harm to yourself or others, abuse of an underage client, involvement in a serious crime, or sexual assault. Clients are advised to report such incidents to proper authorities; if they fail to do so, CINQ IN reserves the right to report these incidents at its own discretion

• No Emergency Services: CINQ IN and all of its sister ventures do not offer emergency psychiatric or medical services. In case of a mental health crisis or emergency, please approach the nearest hospital or contact the Emergency Response Support System (Dial 112) immediately.

• Good Faith & Liability Waiver: Our professionals and staff provide care and act in good faith. CINQ IN, its counselors, management, and staff shall not be held responsible or liable for any adverse outcomes arising from clients or relatives acting against professional advice, or due to client negligence.

• Educational Purposes Only: All content provided on the CINQ IN website, blog, and social media channels is for educational and informational purposes only. It is not a substitute for professional psychological, psychiatric, or medical advice, diagnosis, or treatment.

• No Digital Therapy: Reading our blog, using our website, or submitting an inquiry does not establish a therapist-client relationship.

• No Public Forums: To protect user privacy and prevent the spread of unverified medical advice, comments are disabled on all digital clinic resources and blog posts

• Sole Method of Resolution: Any dispute, claim, or controversy arising out of or relating to the services provided by CINQ IN, or these policies, shall be resolved exclusively through binding arbitration.

• Arbitrator Selection: The arbitration process shall be conducted by a single arbitrator solely selected by CINQ IN, ensuring the process is private, streamlined, and aligned with organizational governance.